Cliniko

Emily

Jason Goncalves

Rachel Harkness

Use Cliniko's telehealth feature to have online-based, video chat appointments with your patients.

Telehealth

Cliniko's telehealth feature lets you video chat with your patients. This guide will give you a quick overview on how it works!

An overview of how telehealth works with Cliniko

Some common telehealth-related questions, and their answers.

Telehealth: frequently asked questions

Cliniko's telehealth functionality is safe and secure—only you and the patients you invite can be a part of the meeting.

Telehealth security, explained

Learn what you'll need to get started with telehealth. (It isn't much!)

What kind of equipment do I need for telehealth appointments?

If you're a patient, this guide will help you get started with joining your telehealth appointment!

Telehealth: a guide for patients

Getting started with telehealth

Not to worry! This guide will help you troubleshoot issues you might encounter during your telehealth calls.

Troubleshooting common telehealth problems

If you're using an Apple computer, this guide will walk you through the steps to troubleshoot specific issues you might experience.

Troubleshooting video and sound on a Mac

If you're using a PC, this guide will walk you through the steps to troubleshoot specific issues you might experience.

Troubleshooting video and sound on a Windows computer

If you're using an iPhone and running into problems with your telehealth appointments, this guide will help you out.

Troubleshooting video and sound on an iPhone

If you're using an iPad and having problems with telehealth appointments, this guide will offer some solutions.

Troubleshooting video and sound on an iPad

If you're using an Android phone and running into problems with your telehealth appointments, this guide will help you out.

Troubleshooting video and sound on an Android phone

Troubleshooting telehealth appointments

Turn on the "telehealth" setting in each appointment type so your patients can access their video with you.

Enable telehealth appointment types

Book a telehealth appointment so you can video chat with your patients online.

Book a telehealth appointment

Include a link for telehealth appointments in your reminders—patients will simply need to click the link to access their appointment!

Add telehealth links to appointment reminders and confirmation emails

Send your patients a link to their telehealth appointment.

Email telehealth appointment links to your patients

Set up specific items and prices to go along with your telehealth appointments.

Create billable items for telehealth appointments

If you offer telehealth appointments from home and don't want to display your address, you can hide it from patients' view.

Hide your business address from telehealth appointments in online bookings

If you offer telehealth appointments, you likely don't want to show your address to patients, especially if you're working from home.

Remove your business address from telehealth reminders and confirmations

Telehealth appointment management

Details on how you can process bulk bill claims for teleheath appointments.

Telehealth and Medicare claiming

Telehealth & Medicare

Include telehealth appointments on your online bookings page.

Offer telehealth appointments online

Set up your telehealth appointments so that they can be booked—and paid for—through your online bookings page!

Let patients pay online for telehealth appointments

Telehealth & online bookings

Share your screen with your patients during a telehealth appointment.

Share your screen with your patients

You can use the telehealth chat function to share on-screen messages with your patients during their appointment.

Send instant messages to your patients during a telehealth video call

Turn off video effects and animations during video calls and appointments.

Disable reactions during telehealth appointments

Change or blur your background on a telehealth call! 🌆 📞

Customising backgrounds during telehealth appointments

During the telehealth appointment

Schedule a group telehealth appointment with multiple patients.

Getting started with group telehealth appointments

Group telehealth appointments

Find answers and get help from Intercom Support and Community Experts

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