Telehealth | Cliniko Help

Getting started with telehealth

An overview of how telehealth works with Cliniko

Cliniko's telehealth feature lets you video chat with your patients. This guide will give you a quick overview on how it works!

Written by Emily
Updated over a week ago

Adapting your business with telehealth

Joel Friedlaender (Cliniko) and Karen Finnin (Online Physio) talk about adapting your business during the uncertainty of COVID-19 events.

Written by Joel Friedlaender
Updated over a week ago

Telehealth frequently asked questions

Some common telehealth-related questions, and their answers.

Written by Jason Goncalves
Updated over a week ago

Telehealth security, explained

Cliniko's telehealth functionality is safe and secure—only you and the patients you invite can be a part of the meeting.

Written by Emily
Updated over a week ago

What kind of equipment do I need for telehealth appointments?

Learn what you'll need to get started with telehealth. (It isn't much!)

Written by Emily
Updated over a week ago

Telehealth: a guide for patients

If you're a patient, this guide will help you get started with joining your telehealth appointment!

Written by Emily
Updated over a week ago

Troubleshooting telehealth appointments

Troubleshooting common telehealth problems

Not to worry! This guide will help you troubleshoot issues you might encounter during your telehealth calls.

Written by Emily
Updated over a week ago

Troubleshooting video and sound on a Mac

If you're using an Apple computer, this guide will walk you through the steps to troubleshoot specific issues you might experience.

Written by Emily
Updated over a week ago

Troubleshooting video and sound on a Windows computer

If you're using a PC, this guide will walk you through the steps to troubleshoot specific issues you might experience.

Written by Emily
Updated over a week ago

Troubleshooting video and sound on an iPhone

If you're using an iPhone and running into problems with your telehealth appointments, this guide will help you out.

Written by Emily
Updated over a week ago

Troubleshooting video and sound on an iPad

If you're using an iPad and having problems with telehealth appointments, this guide will offer some solutions.

Written by Emily
Updated over a week ago

Troubleshooting video and sound on an Android phone

If you're using an Android phone and running into problems with your telehealth appointments, this guide will help you out.

Written by Emily
Updated over a week ago

Telehealth appointment management

Enable telehealth appointment types

Turn on the "telehealth" setting in each appointment type so your patients can access their video with you.

Written by Emily
Updated over a week ago

Book a telehealth appointment

Book a telehealth appointment so you can video chat with your patients online.

Written by Emily
Updated over a week ago

Add telehealth links to appointment reminders and confirmation emails

Include a link for telehealth appointments in your reminders—patients will simply need to click the link to access their appointment!

Written by Emily
Updated over a week ago

Email telehealth appointment links to your patients

Send your patients a link to their telehealth appointment.

Written by Emily
Updated over a week ago

Create billable items for telehealth appointments

Set up specific items and prices to go along with your telehealth appointments.

Written by Emily
Updated over a week ago

Hide your business address from telehealth appointments in online bookings

If you offer telehealth appointments from home and don't want to display your address, you can hide it from patients' view.

Written by Emily
Updated over a week ago

Remove your business address from telehealth reminders and confirmations

If you offer telehealth appointments, you likely don't want to show your address to patients, especially if you're working from home.

Written by Emily
Updated over a week ago

Telehealth & Medicare

Telehealth and Medicare claiming

Details on how you can process bulk bill claims for teleheath appointments.

Written by Emily
Updated over a week ago

Telehealth & online bookings

Offer telehealth appointments online

Include telehealth appointments on your online bookings page.

Written by Emily
Updated over a week ago

Let patients pay online for telehealth appointments

Set up your telehealth appointments so that they can be booked—and paid for—through your online bookings page!

Written by Emily
Updated over a week ago

During the telehealth appointment

Share your screen with your patients

Share your screen with your patients during a telehealth appointment.

Written by Emily
Updated over a week ago

Send instant messages to your patients during a telehealth video call

You can use the telehealth chat function to share on-screen messages with your patients during their appointment.

Written by Emily
Updated over a week ago

Group telehealth appointments

Getting started with group telehealth appointments

Schedule a group telehealth appointment with multiple patients.

Written by Emily
Updated over a week ago