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Enable telehealth appointment types

Turn on the "telehealth" setting in each appointment type so your patients can access their video with you.

Emily avatar
Written by Emily
Updated over 10 months ago

If you want to offer appointments as telehealth bookings, you'll need to make sure the relevant appointment types are "telehealth-enabled". This guide will walk you through the steps!


Enable telehealth appointment types

Head to Settings and then Appointment types:

It might be worth creating appointment types that are only for teleheath consultations—this way, it's easy to keep track of what's what! For example, you might have a regular standard appointment, but creating one called "Online consult (Standard)" will make it very easy to differentiate between the two.

You can either create a brand new appointment type or edit an existing one from the list:

Fill out the details about this appointment type!

Scroll down to the bottom. Under where it says Turn on telehealth for this service, switch it to "On":

Update the appointment type, and that's all you need to do! 🙌 

Now, on the calendar, any appointments that are telehealth-enabled will have a button to Join video call at the top:

Pressing that button will open up the call for that appointment (and only that appointment). 

Head over here for additional telehealth resources!

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