If your clinic works with older Australians under the government's Support at Home program, you’ll need to provide evidence that care and services were delivered.
Under new legislation that came into effect on 1 November 2025, My Aged Care providers must obtain an invoice plus at least one additional piece of documentation to demonstrate confirmation of delivery.
This guide contains information on how to prepare your invoices and send treatment notes.
Appointment start time and duration on invoices
To help you confirm when a service occurred, you can include the appointment start time and duration on all invoices.
How to enable appointment duration on invoices:
Go to Settings → Invoice.
Tick "Include appointment duration on invoice" under Invoice customisations.
Save your settings.
When enabled, both the start time and duration will appear on the invoice PDF:
Cliniko also supports decimal quantities, which helps with accurate time-based or unit-based billing. If you need to enable this, see our guide: Decimal quantity support in invoices, products, and billable items
Providing treatment notes as evidence of service
Under the Support at Home documentation rules, treatment notes are acceptable evidence of service delivery. For allied health services, an invoice may be accepted, but providers are still encouraged to keep and submit treatment notes when required.
Click Export PDF on a patient's treatment note to save it to your device, then upload the file to your provider portal:
To email the note directly to a care manager, open the note and click Send.
Enter the care manager's email address, and send:
For more details, see Sending treatment notes.
If you only need to send part of a note (e.g. a summary), you can copy and paste specific sections into a letter. See create letter templates and write a letter.
If you need more information about preparing invoices or treatment notes, get in touch with our support team!