While appointment confirmation emails can be useful you might not find them necessary for some of your appointments, or you might not wish to use them at all.

In this article, we'll go through how to:

If you disable appointment confirmation emails for appointment types, it means that no one who is booked into that particular appointment will get an email.

You'll need to disable the cancellation emails individually, for each appointment type. To do this, head into Settings, and then Appointment types:

Select the appointment type you wish to disable emails for:

Under Booking cancellation email, make sure "None" is selected:

Save your settings, and you're all done! From now on, any patient booked into this appointment type will not receive a cancellation email.

For other appointment types that you don't want cancellation emails sent out for, simply repeat the process outlined above.

You can also turn off appointment confirmation emails for individual patients—if you do this, even though the appointment type they're booked into sends the emails out, this patient won't get those messages.

To set this up, select the patient you want to work with and edit their details. Scroll down to Communication preferences.

Make sure the box next to "Receive booking cancellation emails" is not ticked:

When you save this patient's details, they will not get any more appointment cancellation emails, regardless of the appointment type's settings.

Still have questions? Do you have cancellation emails turned on, but patients aren't getting them? Check out some of the common reasons that this might occur!