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Help! The wrong logo is showing on my letters.
Help! The wrong logo is showing on my letters.

If the incorrect logo is showing on your letters, it's because you don't have a "business" placeholder in use. It's easily fixed, though!

Emily avatar
Written by Emily
Updated over a week ago

If you operate multiple clinics and have uploaded a different logo for each one, then those individual logos should show up on every PDF document pertaining to that location. However, there is one particular area where things can get a little tricky—letters.

The letter template itself will need to have at least one "Business" placeholder in use in order to ensure that the correct logo gets used. Otherwise, the "default" logo will be used, and that might be the wrong one.

This guide will walk you through the steps of ensuring that your letters are using the correct logo!

How to fix the logo on your letters

If your letters are using the wrong logo, it's most likely because the letter template doesn't have a "business" placeholder set up. In order to double-check this, first head to Settings, and then Letter templates:

Select the "problem" template (the one showing the wrong logo) and have a look at how its set up. In the example below, can you see what's wrong?

It can be hard to miss! What is not showing up (and should be there) is a "Business" placeholder.

Within the BUSINESS placeholder drop-down, you'll want to select at least one option in the list. For example, we could insert the Business' name, website, phone number, or address into the letter template.

Final result (using our example above):

Make sure to save your changes then you're all set 🎉 !

Selecting the business location and logo on Letters

With a business placeholder added, when writing & creating the Letter for the patient you should now see a Business drop-down under the "Select information for the placeholders" section.

This will allow you to select the Business information you'd like to "pull" and display the logo for when printing or sending the letter as a PDF attachment to your recipients' email:

If you have more questions about logos, head over here—alternatively, you can reach out to our support team via the "chat" icon in the lower-right!

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