If you're in Australia, you probably know all about Medicare and HICAPS! You're able to process Medicare claims and health fund claims through Cliniko via a program called Medipass. While we're not directly related to them, we've worked closely with them to allow for Cliniko to talk Medicare and HICAPS.

Below, we'll walk you through the steps to get your Cliniko account connected to Medipass. (Note that you will need to have an existing Medipass account—if you don't, you can sign up here.) If you have questions about anything Medipass-related, they have a support site which we recommend checking out!

☝️Note: As Medipass is a separate company, they do have their own fees—but Cliniko customers get a discount. If you use Cliniko and send a Medicare claim via the Medipass integration, this discount will automatically be applied! Learn more here.

Integrate Cliniko with Medipass

As mentioned, you'll first need to connect Cliniko to your Medipass account. Head to Settings, and then Integrations:

Look for the Medipass section (it'll be at the top of the page):

Once there, you'll be able to actually set up the integration—more on that below! 👇 

Understanding the Medipass integration

  • The Medipass API key: The API key is a 32 character string that you get from Medipass. If you need help finding yours, they have a handy guide for you how to set up your Cliniko integration.

  • The Medipass payment allocation: This is how payments from Medipass will be recorded in Cliniko. It affects how payments show up on invoices and reports. You can select any payment allocation type that is right for you. If you'd like to allocate Medipass payments to "Medicare", as per the screenshot below, you will need to add "Medicare" as a payment type. Learn how to add a new payment type here. Please note that the payment allocation fields for "Health fund" and "Credit card" are mandatory; the integration won't work unless you've set those.

Click Save integrations settings and you're all done with that step! 🙌 

☝️Note: If you have entered any provider numbers in Medipass, you'll need to also be sure to enter them into Cliniko in order for the integration to work properly. To do that, head into your user settings and enter those numbers exactly as you have entered them into Medipass (so that they match):

Having your provider numbers in both Cliniko and Medipass will ensure that you can have a seamless experience when using both programs! If you're not sure how to enter your provider numbers into Medipass, you can follow their guide here.

Once you're integrated with Medipass, you'll be able to process health fund claims, process bulk bill claims for Medicare, and process patient claims for Medicare.

If you have any questions on any of this, our support team can help! 

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