What are online bookings?

Online bookings gives you the ability to let your patients book in for appointments online. Cliniko provides you with a unique bookings page that you can direct your patients to. Any patient—new or existing—can then use the online bookings! There is no need for your patients to have a log in; the booking page will collect some basic details, and match them to their existing record (if they're already a patient at your clinic), or create a new record for them.

Check out the video below to see how online bookings work!

Can patients see my full schedule?

Nope. Cliniko will offer your patients time blocks to choose from in each morning, afternoon, and evening. If you don't have any availability at that time, nothing will be offered. If they require a time that they don't see, they would need to contact you to make a booking.

Is there anything else I should know?

A few things:

  • Cliniko has some protection in place to prevent people from booking in many appointments. There are restrictions on how many appointments can be booked from one location in a short space of time. If you are testing the feature yourself you may encounter this.

  • It is important to ensure your appointment types are set up correctly and you have the right practitioners allocated to them! This can be done in your appointment type settings.

  • The appointment availability times offered are the first available time slot in each of the different day parts (morning, afternoon and evening). We take into account the duration of the service selected. Morning is 12 a.m. to noon. Afternoon is noon to 5 p.m. Evening is 5 p.m. to midnight! 

  • Patients have the ability to download a calendar attachment to add to their own calendars. They can also receive a confirmation email (it has an this attachment file, too). Keep in mind the patient will only receive an email confirmation if you have them turned on in your appointment type settings.

☝️ Note: Online bookings are completely optional—if you don't want to allow your patients to book online, no worries! Just leave them turned off. 

To find out how to set up online bookings for your account, head over here!

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