If you're using the Cliniko hosted booking portal, please skip to Checklist. The next bit is relevant where Cliniko bookings is embedded on a website.

Embedding the Cliniko booking portal comes with some limitations. It's possible to track visitor sessions, however, it's difficult to keep the "source" of each session. Without the "referral source", it will be challenging to report if the source of the booking was an ad click, social media referral, search engine, etc.

More details on the limitations and a workaround to track the "referral source" can be found here.

If tracking the source is essential, it's worth considering to use the Cliniko hosted booking portal instead of embedding the booking portal.

We can use the "Google Analytics: GA4 Event" tag to send a "Purchase" event to Google Analytics 4.

Login to your Google Tag Manager account and select "New Tag" from your Tag Manager Workspace:

Give your tag a title (Top left) and click "Tag Configuration":

Choose the "Google Analytics: GA4 Event" Tag from the list of tags. It's found under the "Google Analytics" tag section:

Enter you measurement ID from Google Analytics 4. Found in Admin > Property > Data Streams and copy the "Measurement ID":

Enter an "Event Name". "Purchase" is used in the example below:

Click the Triggering section here:

Select "Page view" from the trigger type menu:

Set the parameters to:

"Some Page Views"

"Page Path" -- "Contains" -- "bookings/confirmation"

Save. It should look like the following:

"Purchase" events will now be sent to GA4 upon booking completion.

If you're having issues with the GTM integration, please check our "Troubleshooting Tips for Google Tag Manager" guide or reach out to the Cliniko support team. Cliniko offers limited support for issues with the GTM integration and we will do our best to assist. 🤗