If your patient received a confirmation email that had the wrong time zone, it's likely going to be because the incorrect time zone is listed in their details page. Below, we'll walk you through how to check this.

Check the patient's time zone

The "time zone" placeholders in the confirmation template look at the time zone that's in the patient's details page—so, for instance, if the patient's time zone is set to AEST, the "time zone" placeholder will send appointment details in AEST. This is fine if the patient lives in the AEST time zone, but not too helpful if they're somewhere else!

To check what time zone they currently have, head to the patient's file, and look under the Time zone field:

If it says "Use account time zone", but this patient lives somewhere that doesn't have your account's time zone, you'll want to change this!

To do this, select the edit button, and scroll down a bit. Below the address field, you'll find an area called Time zone:

Use the drop-down menu to select the appropriate time zone. Save the settings, and your patient will now have the correct time zone:

Here's a quick video of the process:

All set! 🙌 This now means that this patient should receive appointment reminders and confirmations in their time zone, as long as you have your templates set up with the "time zone" placeholders. Head over here to learn how to do that.

Did this answer your question?