If you see patients who live outside of your clinic's local time zone, it's important that they receive confirmation emails and reminders that show the appointment's correct time!
There are going to be two things you need to do to ensure this happens:
Add "time zone" placeholders into your appointment reminder and confirmation templates.
Head over here to learn how to add the correct time zone to your patient. Below, we'll outline how to get your templates set up so that messages display the correct time to your patients!
Send appointments in your patients' time zones
Head to Settings, and then Appointment confirmations and/or Appointment reminders:
Select the template you want to edit:
On the next page, you'll be looking for the APPOINTMENT drop-down:
Within that drop-down, you'll see options that end with
These are the placeholders that you'll want to include in your templates. So, for example, if you want the patient to see what time their appointment starts in their local time zone, select the
StartTimeWithZone placeholder. That would then look like this in the template:
You'll want to be sure to delete the original placeholder, and replace it with the new one.
What that will do is ensure that the patient's time zone is listed in the message (i.e. AEST, as in the example below):
The message, when sent to your patient, will show the time in their time zone:
For more information on time zone management, head over here.