You probably don't want patients cancelling their appointments right before they're supposed to arrive! While you can give your patients the ability to cancel their own appointments, you can also set up some restrictions around how far in advance they can cancel.

Specify the minimum notice for cancellations

Head to Settings, and then Online bookings:

Select a time from the menu under Minimum notice for cancellations:

You'll see that there are quite a few times to choose from:

Depending on what you choose, it will "lock" the patient from being able to cancel if they try to cancel after the time you've selected. 

For example, if you have "No restriction", then it means a patient can cancel their appointment at any time—even one minute before it's supposed to start!

But, if you have 1 day, it means that they can cancel a day prior to the appointment, but not the day of—so if their appointment was on a Thursday, they could cancel at any point on a Wednesday, but they couldn't try to cancel it on Thursday.

Below is an example of what a patient would experience if they cancelled their appointment before the restriction comes into play:

And then, when cancelled:

However, if the patient tries to cancel and the acceptable "minimum notice" time has passed, they would see this:

Having a restriction in place should (hopefully!) help you avoid last-minute cancellations.

Want to learn more about setting up online bookings and the different ways you can customise your settings? Head over here!

Did this answer your question?