Let patients cancel their appointments
Allow patients to cancel their own appointments.
Emily avatar
Written by Emily
Updated over a week ago

Want to give your patients the ability to cancel their own appointments? We've got you covered! To let your patients cancel online, you'll need your confirmation emails set up to go out at the time of booking.

๐Ÿšจ Please note: if the patient has paid for their online booking in advance, they cannot cancel their own appointment using the cancellation link.

Let patients cancel their own appointments

Head to Settings, and then Appointment confirmations:

Select the applicable confirmation email template from the list.

Then, find the Appointment confirmation email section, and craft your "cancellation text" somewhere in the text editor, where it would make sense to have it. We suggest something like, If you need to cancel your appointment, you can do so here:.

Once you've typed that out, select the CancellationLink "placeholder" from APPOINTMENT drop-down menu:

This will then "place" that in the confirmation email:

Cancellation template editor

Click Update confirmation template and you're all set! ๐Ÿ™Œ You've completed step one.

Then, specify the "minimum notice" (the amount of time before the appointment that a patient is allowed to cancel)

Head to Settings, and then General settings:

Under Minimum notice for cancellations, select your timeframe:

ย โ˜๏ธ Note: You can specify anywhere from no restriction (meaning they could cancel a minute before their appointment was supposed to start!) to nine days (meaning if they tried to cancel at 8 days, 23 hours, 59 minutes and 59 seconds before their appointment, they could not).

Click Save settings, and you're all done!

Now, when your patient cancels their appointment from that confirmation email, they would see a screen like this:

They can select the reason for cancelling, and include any notes!ย 

That's it! Meanwhile, you can also set up cancellation notifications for practitioners, so practitioners can be alerted if an appointment is cancelled.

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