A passkey is a secure, digital key that's designed to replace your password. It uses your device's built-in security features (such as your fingerprint, face scan, or device PIN) to let you quickly and easily access your account. In this guide, we'll cover:
Passkeys are one of the best steps you can take to protect your account from unauthorised access. They're easy and efficient, and make your account more secure in the following ways:
They cannot be stolen, because they are unique to your own device.
Passkeys are great protection against phishing attacks, because they’ll only work on the real Cliniko sign in page.
Your Cliniko passkey will only work on your own Cliniko login page, so if someone were to try to log in "as" you, they won't be able to, because only you have access to your passkey.
With a passkey enabled in Cliniko, you're able to bypass entering your email address, password, and 2FA code, making your login process extra quick! It's simply one step, and then you're in.
Rachel walks you through the steps of setting up a passkey in the video below 👇 and we'll share some detailed steps in the instructions to follow.
Enable passkeys in your Cliniko account
There are seven steps when it comes to enabling passkeys:
The first four steps here are the same regardless of what type of device you're using, but when it comes to actually creating and saving the passkey, the process may look slightly different depending on your device, operating system, browser, and which method you use to save them.
Step one: log into Cliniko
Enter your email address and password to log into your account:
For this first step, do not yet press the "Log in with a passkey" button—that will not work until you have a Cliniko passkey set up.
If you have 2FA enabled, you will also need to enter your verification code after inputting your email address and password. Then, you'll be logged into Cliniko! 🙌
Step two: go to your user details page
Once you're logged in, head to My info under your name:
Step three: create a passkey
On the next page, scroll down to Passkeys, and select the Create a passkey button:
Step four: type your password for verification
Type in your Cliniko password to proceed to the actual "adding the passkey" bit:
The next steps may vary slightly based on what sort of device you're using, along with your chosen browser, operating system, and method to save passkeys.
Step five: choose where to save your passkey
Depending on what type of device you're using, you may be prompted to sign in using your fingerprint, face ID, device pin, or browser profile. The below image is an example of what you might see, but different devices and browsers have different ways of "presenting" the passkey setup options:
Some notes on how and where passkeys are saved
Apple devices
If you're on an Apple device, you will see the option to save the passkey to your iCloud Keychain. This is Apple's default method of saving passkeys and can be used on each Apple device you own. If you select iCloud Keychain, you will only need to set up the passkey once to use it across all of your Apple devices. This means that once you've set up your passkey on your computer, you will not need to also set it up on your iPhone or iPad.
Note that you will need to be using the same Apple ID and iCloud Keychain credentials across each of your Apple devices for passkeys to work properly. Your devices will also need to be updated the latest operating system, and iCloud Keychain will also need to be synced across each device. Apple has some information on how to do this here.
On Apple devices, you will need to either have Touch ID enabled for your Mac computer, or Face ID enabled for your iPhone or iPad. These are required for passkeys to work, in Cliniko and in other apps. Apple also has instructions for:
Android devices
If you're using an Android device, you can save your passkey directly to your phone (i.e. a Samsung phone), an Android tablet, or directly to your Chrome profile (Chrome is Android's default browser). Google has instructions for:
If you set up a passkey on Android, it will save to Google Password Manager as the default. If this is linked to your Google Chrome profile and synced across your other devices (such as a Windows computer, or even an Apple computer where you use Chrome as your browser), you should be able to log in with your Android passkey on those other devices. You will need to have your Android phone on you to verify your identity when using it to log in on another device.
Windows devices
If you're using a Windows device, such as a desktop PC, laptop, or Windows phone (and are using a Windows browser, such as Edge), you will have the option to save your passkey to Windows Hello, which is Windows' built-in biometrics system. Windows Hello can store your face ID, fingerprint, or PIN. Windows also has some information on:
1Password
If you use a password manager such as 1Password, you can set up a passkey for Cliniko and then use that passkey via 1Password when logging into Cliniko on your web browser. 1Password can securely store your login details for all sorts of accounts, so if you add Cliniko to your 1Password "vault", you will be able to set up a passkey! 1Password has some instructions on how to set up passkeys here:
Step six: give your passkey a name
You can give your passkey whatever name you want, but Cliniko will offer some default names (such as "iCloud Keychain" if you're setting up your passkey on an Apple device). The name of the passkey can be used to help you remember which device it's linked to.
Press the Save button, and you'll see that your passkey has been saved with the relevant name:
Step seven: add more passkeys (if you use different types of devices to access Cliniko, such as both an Apple computer and an Android phone)
If you use different types of devices and operating systems (maybe you use a Mac computer, but an Android phone), you will need to set up a passkey for each device, because Apple iCloud Keychain passkey won't "talk" to an Android passkey.
To do this, head to back into My info, and select the Manage passkeys button:
On the next page, press the Create passkey button:
Add your passkey (have a look at step five to learn about the process for different operating systems and devices), and save it. Cliniko will then show you a list of each passkey you have, and when it was created:
In the example above, we can see that there are four different passkeys:
1Password
Windows Hello
Google Password Manager
iCloud Keychain
Each of these passkeys is tied to your Cliniko account and relevant device. You will have the option to use any of them to sign into Cliniko when you're using the linked device (i.e. iCloud Keychain on a Mac/iPhone or Google Password Manager on an Android).
Once you have your passkey set up, you will simply be prompted to use it upon logging in—that's it! 🎉
Use your passkey to log into Cliniko
On your Cliniko login page, select the Log in with a passkey button:
Note that if you have 2FA enabled, you won't be asked for your 2FA code, but you can still use that to log in as well. If you don't have 2FA enabled, you will be prompted for a passkey after entering your email address and password.
You will then be prompted to log in with your passkey. It will look different depending what type of device you're on, but as an example, here's what an Apple Mac computer presents when asking for Touch ID (your fingerprint):
If you have other passkeys set up and don't wish to use the option shown, you can press the Cancel button in the upper-right. This will then show you options for any other devices you might have set up a Cliniko passkey on (in the example below, as well as iClould Keychain, there's also a passkey set up on an Android phone):
Once you log in with your passkey, you'll be in your Cliniko account!
If you're having trouble logging into your account with passkeys, check out some steps you can take to troubleshoot, or reach out to our support team for help!