While you can still use Twilio Authy's free mobile app, if you've exclusively used the desktop version in the past and haven’t yet downloaded the mobile app, this guide will walk you through the transition process.

Currently, Authy (free on the app store) allows you to backup and sync your 2FA accounts across multiple device and device types. For example you can sync your 2FA accounts between phones, tablets, and computers.

If you initially set-up Authy on your desktop app instead of your mobile device, enabling backups will allow you to view your 2FA accounts on your mobile app without having to reset everything 🎉.

To enable backups on the Authy desktop app, you'll need to first open the Authy desktop app and click the Settings icon ⚙️

Select Accounts (in the navigational menu next to My Account and Devices):

Turn/on enable backup password:

You'll be prompted to enter and re-enter the desired backup password but once you save your settings, you’ll now want to download the mobile app.

Once you’ve enabled backups for your account, download the free iOS or Android mobile app for Twilio Authy:

From here, open the app and login to your Authy account:

You’ll now see your 2FA accounts synced from your desktop app:

If you see a lock icon on any of your accounts, select it and you’ll be prompted to enter your backup/encryption password you’ve set-up which will Unlock Accounts:

Once unlocked, you should no longer see a lock icon on your 2FA accounts.

Now you’re all set 🎉 !

While the desktop app will continue to work until 19 March 2024, after that point you’ll need to use the Authy mobile app for future 2FA codes.

That said, if mobile apps aren't your preference, here’s a list of alternative desktop apps:

Reach out to our team if you have any additional questions on setting up Authy or 2FA.