Cliniko subprocessors

Information about third-party programs that Cliniko uses to help process data.

Matthew Jones avatar
Written by Matthew Jones
Updated over a week ago

To support delivery of our Services, Red Guava Pty. Ltd. (the company behind Cliniko) may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Terms of Service or superseding written agreement between Customer and Red Guava (the "Agreement").

Third parties

Red Guava currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, email and SMS notifications. Prior to engaging any third party Subprocessor, Red Guava performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Red Guava may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Amazon Web Services, Inc.
Activity: Cloud Service Provider
Location: United States

Engine Yard, Inc.
Activity: Platform Service Provider
Location: United States

Fastly, Inc.
Activity: Content Delivery Network Provider
Location: United States

Other Subprocessors

Red Guava may use the following Subprocessors to perform other Service functions:

Intercom, Inc.
Activity: Cloud-based Customer Support and Engagement Services
Location: United States

Mailgun Technologies, Inc.
Activity: Cloud-based Email Services
Location: United States

The Rocket Science Group, LLC
Activity: Cloud-based Email Services
Location: United States

Message4u Pty Ltd.
Activity: Cloud-based SMS Services
Location: Australia

Slack Technologies
Activity: Cloud-based Messaging Services
Location: United States

Honeybadger Industries LLC
Activity: Cloud-based Software Error Monitoring Services
Location: United States

Pusher Ltd.
Activity: Cloud-based Realtime Notification Services
Location: United Kingdom

Stripe, Inc.
Activity: Cloud-based Online Payment Services
Location: United States

Datadog, Inc.
Activity: Cloud-based Monitoring and Observability Services
Location: United States

Twilio, Inc.
Activity: Cloud-based SMS and Video Call Services
Location: United States

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