Depending on how you've got your clinic set up, you may want to limit the number of available appointments that your patients see when booking online, or show all availabilities. 

This can be done by using a function called "segments"—you can specify how many available times your patients will see!

What's a segment?

A segment is morning, afternoon, and evening—basically, the day, broken up! Here's how Cliniko breaks the day into segments:

  • Midnight to 11:59 a.m. is the morning
  • 12:00 p.m. to 4:59 p.m. is the afternoon
  • 5:00 p.m. to 11:59 p.m. is the evening

When a patient is selecting a time and day, they will see the segments like this:

Perhaps you'd like to show less available times than in the example above; perhaps you'd like to show more—let's go through how to set it up!

Specify the Number of Available Appointments Shown 

Head to Settings, and then Online bookings:

Select a number under Max appointments per day segment:

Save your settings, and you'll be all set!

You may be wondering what the patient will see, depending on how you've got your segments set up. If you have 1 appointment per day segment selected, the patient would see something like this:

If you have Unlimited set up, the patient would see something like this:

☝️ Note: The available times will "cycle" to the next one after a time is booked—so if you have 1 appointment per day segment selected, the patient might see 9:00 as the first appointment in the morning. If this is selected, then the next patient would see 10:00 as the next available morning appointment.

Head over here to learn more about setting up and customising your online bookings settings!

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