If you're using an Apple device to set up a passkey, the normal default spot for the passkey to be saved would be to iCloud Keychain.

It's tricky to know if this might be the case, but when setting up a passkey, you will see what place the passkey will be saved in—in the below example, we can see it's wanting to save to Google Password Manager:

It's easy to miss that this isn't Apple's iCloud Keychain, but is instead showing you Google Password Manager. If this is the default that shows up for you, it's likely because Chrome is your default browser and you probably already have other passwords and passkeys stored there.

While this is a perfectly fine way to set up a passkey, note that this passkey won't be stored in iCloud Keychain, so it will only work if you're using a device where Chrome is your browser (and your Google Password Manager details are synced across all your Chrome profiles and devices). Google has a blog post about this here that helps to explain how this syncing works, as well as a support guide on managing passkeys in Chrome.

If you see a message asking you to sign in with Google Password Manager and Touch ID on your Apple device, give it a try. If you had successfully set it up when creating your passkey, you will be able to log in with Touch ID on your Apple computer, and when you check your list of passkeys, you'll see it saved as "Google Password Manager" or whatever you had originally named it:

This means you've already saved a passkey to Google Password Manager, and you'll be able to use it to log into Cliniko on any devices as long as Chrome as your browser and your Google Chrome profile is synced across each device. Google has some information here on syncing your Chrome profiles.

You can leave this passkey saved, as there's no harm in having multiple passkeys set up, but if you don't want it, simply press the Delete button to remove it!

If you don't want to use Google Password Manager to save a passkey on your Apple device, you can press the Save another way button on the passkey pop-up:

This will ask you where you want to save your passkey. Select iCloud Keychain:

This will show a pop-up that asks you to use Touch ID to sign in, and says that your passkey will be saved in iCloud Keychain and available on all devices, as long as iCloud Keychain is set up and synced across all of your Apple devices (Apple has some information about this here):

When you continue with Touch ID, you'll be able to save the passkey in iCloud Keychain, and you'll then see any passkeys you have, saved with different programs, in your list:

Having a passkey for iCloud Keychain and Google Password Manager is fine, because it gives you more options to sign in securely across different devices, each using their own built-in security features. Once you've got different passkeys set up, and if they are linked together through your various Google Chrome profile/Google Password Manager and iCloud Keychain, you'll be able to use any of them to sign in.

If you still have questions about the passkey creation and sign-in process, feel free to check out this troubleshooting guide, or reach out to our support team for guidance!