It can be really handy to be able to view a log of communication history for each patient. If you'd like to see the date, time, and subject matter of any communication (email or SMS) that's been sent to a patient directly from Cliniko, you can do so in a couple of different ways!
Here's a video overview of the process:
Through the patient's details page
Select the patient in question, and click on Communications:
You'll see a list of all communications for this patient—it'll include the type (email or SMS), the date, the practitioner (if applicable), the category, and the direction (either sent or received):
If you'd like to view any of these communications more in-depth, simply click on any one of them to obtain a fully detailed copy of the communication that was sent (or received):
Through the communications tab
Click on Communications, and then you'll see a list off all communications—and we mean all—that have ever been sent from your Cliniko account (or received back into it, such as an SMS reply!):
Use the search bar at the top to filter by patient name, phone number, or email address.
Use the "Filter by type" menu to display only certain types of communications:
Again, if you'd like to view any of these communications more in-depth, simply click on any one of them to obtain a fully detailed copy of the communication that was sent (or received).