If you've added a practitioner to your account but they aren't showing up on the calendar, have no fear—it means there's just one (or maybe two) things amiss! There are a few common reasons why someone's name isn't showing up.
- Their schedule isn't set up.
- Their schedule is set up, but at a different location.
- Their name isn't selected.
- They're not set up with the correct user role.
The following steps will walk you through what to check! 🤩✅
Possibility One: The Practitioner's Schedule Isn't Set Up
In this case, you don't see the practitioner's name under Practitioners on the calendar:
But you know they're a user on your account. To check on why they're not displaying, head to their practitioner information page and scroll down to their Practitioner availability. If no boxes are ticked next to each day of the week, that would explain why they aren't showing up:
Make sure you select the appropriate days and set up the times that this practitioner will be working, and hit that Update user button:
When you head back to the Appointments page, you'll see their name in the list of practitioners! 🙌
Possibility Two: The Practitioner's Schedule is Set Up, But at a Different Location
☝️Note: This only applies if you have more than one business location set up!
If you're not seeing the practitioner's name on your calendar, it could be that they're scheduled to work at a different location.
Take note of the different locations on your calendar (use the menu in the upper left-hand corner of the Appointments page):
In some instances, you may see a message like this, which says that there are no practitoners allocated to this business:
You'll just need to "allocate" them (set up their schedule) at the correct place, and you'll be all set! To do this, head to the practitioner's user settings and scroll down to Practitioner availability. Toggle to the location in question (under Choose a business):
Have a look at their schedule. If no days are selected at the location in question, that would explain why they aren't showing on the calendar! Tick the boxes next to the appropriate days, select the times, and save the settings:
Now, when you go back to the calendar and you look at that location, you'll see their name! 👌
Possibility Three: The Practitioner's Name Isn't Selected
This is the quickest and easiest of them all! It might be that the practitioner's name isn't selected on the Appointments page. They're there, just "hidden"!
Under Practitioners on your calendar, make sure that the practitioner name is "selected" by ticking the little box next to it:
Once you make sure the name(s) are ticked, you'll see that they each have their own column, and you can book appointments in! 📆👍
Possibility Four: The Practitioner's User Role Isn't Set Correctly
In order for anyone to display on the calendar, they need to be set to Yes under Is this person a practitioner? in their user settings. To check on that, head to the practitioner's user profile and look under Cliniko Settings. You'll want to be sure it's set up like this:
As always, if you have any questions on any of this, our friendly support team can help! 😊Just send us a message using the chat bubble in the lower right-hand corner. 💬