Sometimes, if you have entered new credit card details in Cliniko, you may see a $1 charge on your bank statement. That one is an authorisation request made by our payment provider and no money is taken from your account in that request. Here's our payment provider's explanation of that process:

When someone attempts to store their card to be charged later, we send over a request to their issuing bank for either a $0 or a $1 authorisation (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorised. Regardless of whether or not the authorisation is declined, we reverse our authorisation request immediately. However, even if the bank declines the authorisation, some people may still see an authorisation for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from their statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.

If you have any questions about this process at all, don't hesitate to contact us! Click the little "chat bubble" in the lower right-hand corner, and we can answer any questions you have. 🙂 💬

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