According to Alberta’s Health Information Act (HIA), some healthcare practices must have a signed agreement with any third-party business (like Cliniko) that will ‘process, store, retrieve, or dispose of health information’.

This document is known as an Information Management Agreement (IMA), and it’s used to set up the terms and conditions of how a company will handle your patients’ private information.

We’ve tried to make it as easy as possible for you to get an Information Management Agreement with Cliniko if you need one.

Just follow the link below to find a signed agreement ready to go. The document includes all of the instructions you’ll need to execute the agreement. But basically, just fill it out, sign it, and send it back to us.

You can get your Information Management Agreement here: https://www.cliniko.com/policies/ima.

Please note that this agreement is only necessary for certain types of practices within Alberta, Canada. Not every modality needs one. To find out if you qualify, take a look at the Health Information Act. In section 1(1)(f), you’ll find a list of qualifying ‘custodians’ that are required to have an IMA.

It’s also worth pointing out that while Cliniko is compliant with Alberta’s Health Information Act, the law states that you, as the ‘custodian’ of your patients’ data, are ultimately responsible for meeting the obligations of the HIA.

We recommend checking with your professional association or legal advisor to answer any questions you might have about the law. They should have all of the up-to-date info you need to keep your practice compliant.

If you have any trouble with the document or questions about Cliniko’s role in the agreement, please let us know. Our support team will be happy to help!

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