It's quite likely that you'll see some cancellations due to COVID-19. Since the full impact of this outbreak is still unclear, it may be important for you to keep track of which appointments are cancelled strictly because of COVID-19.

When you're cancelling an appointment (or if a patient is cancelling their own appointment), there will be a reason called "COVID-19 related". 

This is what it will look like for you (or anyone else who's logged into Cliniko, cancelling the appointment on behalf of the patient):

And here's what your patients will see if they cancel their appointment on their end:

If you need to keep track of which appointments are cancelled because of COVID-19, the Missed appointments report should do the trick for you. You'll see the reason, as well as the other details surrounding that appointment:

If you have any questions on appointment cancellations or the missed appointments report, just let us know—our support team is here to help!

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