It's quite likely that you'll see some cancellations due to COVID-19. Since the full impact of this outbreak is still unclear, it may be important for you to keep track of which appointments are cancelled strictly because of COVID-19.
When you're cancelling an appointment (or if a patient is cancelling their own appointment), there will be a reason called "COVID-19 related".
This is what it will look like for you (or anyone else who's logged into Cliniko, cancelling the appointment on behalf of the patient):
And here's what your patients will see if they cancel their appointment on their end:
If you need to keep track of which appointments are cancelled because of COVID-19, the Missed appointments report should do the trick for you. You'll see the reason, as well as the other details surrounding that appointment:
If you have any questions on appointment cancellations or the missed appointments report, just let us know—our support team is here to help!