My practitioner information didn't save

Some of the common reasons as to why practitioner information doesn't save correctly.

Emily avatar
Written by Emily
Updated over a week ago

As a practitioner, you'll set up some important information, such as your availability and provider numbers. There may be occasions in which you need to change your information, and it can be easy to miss a few key pieces of information that could prevent things from saving correctly!

For example, if you edit your availability and notice that your new schedule hasn't updated accordingly, there will be just a few things to check.

If you see a message like this when trying to save your settings:

Then follow along below for some troubleshooting tips!

The password field

If you're changing your password, you'll need to confirm your current password before anything will save. If you don't, you'll see a message like this:

Try inputting your current password again—if things proceed as normal, it means that your new password has been saved!


Another factor that can prevent your practitioner information from saving is an incorrect or invalid break time, or setting your start time and end time up in an incorrect format (such as 08:00 to 08:00).

If your start and end time don't correlate properly, you'll be met with something like this:

If your break time falls outside of your working hours (such as starting before your start time or start after your end time), or is "invalid" (such as starting and ending at the same time) you'll be met with something like this:

Improper break times will result in your practitioner information not saving. To ensure that your break times are set up properly, you'll want to make sure that they start and end within your regular working hours, and/or that they're set in a valid range (i.e. 12:00 to 12:30, versus 12:00 to 12:00).

Name or email address

The first name, last name, and email address fields are all required to be filled in. If you're missing any of these, you'll be met with something like this:

Just be sure that those fields are filled in, and you'll be able to properly save your settings!

If you're still having trouble saving your practitioner information after double-checking all of these things, feel free to contact us for help! Just click the little "chat bubble" in the lower right corner! 💬

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