If you plan on using Cliniko's SMS function for anything (appointment reminders, individual SMS messages, group SMS messages to patients, notifications to practitioners of new online bookings or cancellations), you will need to be sure that you purchase credits first!

A "credit" equals one message, up to 160 characters. You can purchase credits in lots of 200 or more. 

Purchase SMS Credits

First, make sure that you've entered your credit card details into Cliniko.

Then, head to Settings, and SMS settings:

Enter the amount of credits you wish to buy next to where it says Top up credits:

Click the Top up credits button, and you will be asked to confirm your purchase (you will also see the total amount that you'll be charged):

Once you confirm, more credits will be added to your account, and you'll be all set!

Happy texting! 📱💬


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