While Cliniko can automatically send SMS appointment reminders to your patients or send just a couple of individual messages, there may be a time when you need to send out a bulk message to all of your patients.
This is great if you need to let them know about a change of address or maybe a special offer you have.
You can also filter the list of patients that receive it by:
- The last business they visited.
- Who their last practitioner was.
- When their last appointment was.
- Patients who don't have any upcoming appointments.
☝️ Note: This function is only available to Administrators.
Send Group SMS Messages to Your Patients
First things first, make sure you've got some SMS credits! To purchase credits, head into your SMS settings.
Once you've done that, just head to the Communications tab in Cliniko, and hit that Send SMS to patients button:
On the next page, you'll see the field for your message, as well as the different types of filters:
☝️Note: If a patient has never had an appointment before, even if they are listed as a patient in your account, they won't be included in the total list of patients to get a message.
You will see a final count of patients who will receive the message, as well as:
- How many credits will be used per message.
- The total amount of credits that will be used.
- The current balance of credits you have before sending your group message.
☝️Note: You'll see the option to select whether or not this is a marketing message:
If you tick that box, the message you send will not go out to people who have unsubscribed from SMS marketing (more on that below).
Hit that Send SMS Message button, and your group of patients will get the message!
If you don't have enough credits on file, you won't be able to send the message. Cliniko will alert you if this is the case:
But what if some patients don't want to be included?
If a patient has expressly requested not to receive marketing-related SMS messages, you can unsubscribe them. Select the patient in question and edit their details. Under Communication preferences, be sure that the box next to Agrees to receive your promotional SMS marketing is not ticked:
Save the patient's settings, and voilà! Now they won't get any marketing SMS messages as long as you tick the "This is a marketing message" box when sending the group text:
☝️ Note: Unsubscribing someone will not affect their reminder preferences. It only means that they won't be included in any group SMS messages.