If you're interested in trying out the new Medipass platform, we've put together this quick guide to help you get started.

Connecting your Medipass account

First, navigate to the integrations settings page.

Then scroll down to the Medipass section

Medipass API key

The API key is a 32 character string that you get from Medipass. If you need help finding yours, they have a neat guide for you how to set up your Cliniko integration.

Medipass payment allocation

This is how payments from Medipass will be recorded in Cliniko. It affects how payments show up on invoices and reports. You can select any payment allocation type that is right for you.

Click Save integrations settings and you're all done!

Enabling Medipass for your patients

Patients who are new to Medipass will need to install the app on their phones and register for the service before you can enable it for them. It is available on both iOS and Android.

For existing Medipass patients, you can simply go to their page and the option to enable Medipass for them will be at the bottom under the Health fund billing heading.

If you run into problems finding a patient's Medipass account, try confirming if their personal details on Medipass and Cliniko are up to date. 

We search for patients by the following particulars:

  1. First name
  2. Last name
  3. Email
  4. Date of birth
  5. Mobile number

Disabling it is just as easy.

Note: You can also conveniently find out if Medipass is enabled for a patient at the time of invoice creation.

Processing payments

We created a short video to demonstrate how simple it is to make a health fund claim with Medipass. It includes what the patients will see on their phones.

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